A Sharp Music Company was founded in 1991 to serve musicians of all levels. We pride ourselves on our deep product knowledge and personalized service. We are your source for quality instruments and care.
 

Contact Information:
A Sharp Music Co.
204 SW 43rd Street
Renton, WA 98057

(425)251-5929 Local
(888)251-5929 Toll Free

Click Here for all inquiries

Our Staff:
Skip Edwards - Owner
Tony Stevens - Manager
Gene Nygaard - Guitar Technician

 
     
 

Store Policies • Frequently Asked Questions (FAQ)

Questions:
Why is there no online ordering option?
What are my payment options?
What are your company shipping policies?
What if I don't like my new instrument, what are my options?
What do I do if my order gets damaged during shipping?
What winter precautions should I take when receiving or caring for an instrument?
Why should I buy from you guys?
Do you have the instruments on your site out where people can play them?
Do you accept international orders?
Is your store climate controlled?
Do you offer trades and consignment?
Do you offer layaway or financing?

Why is there no online ordering option?
We only take orders over the phone or in person. We prefer talking to our customers directly. This insures that you are getting exactly what you need (or want), plus we don't currently employ an encryption system for security. This not only secures us, but keeps your personal information from being viewed by other parties. We do not keep credit card numbers on file. The order process does not cost you anything, feel free to use our toll free number when ordering (888)-251-5929.

What are my payment options?
We accept VISA, MasterCard, Discover, American Express, money orders, and cashiers' checks. No orders will be shipped until the funds paid in full have been released. We do not accept personal checks. Call us at (888) 251-5929 for more information.
An Important Note About Credit Card Purchases: To protect you, we verify all credit card purchases and will report all attempts to purchase merchandise with stolen or unauthorized credit cards.
Privacy policy: A Sharp Music Company will never give out your personal information to anyone (except maybe the Shipping Dude, so he can deliver your new gear). That goes for your e-mail address, as well.

What are your company shipping policies?
We do not ship C.O.D.

Our regular shipping method is UPS Ground insured. This is the most economical method. However, at the customers request and for an additional charge, we will ship all other forms of UPS and Fed Ex Express. Please provide us an e-mail address and we can send you the tracking information so that you can make sure you are there to receive your package. We do not ship to P.O. Boxes.

Shipments must go to an address where an ADULT must sign for the delivery. If not, we advise you to have the item shipped to the nearest carrier's terminal for pickup.

What if I don't like my new instrument, what are my options?
All purchases come with a full 72 hour evaluation period (Please allow 24 hours before unpacking and opening acoustic instruments during the winter season to allow the contents to reach room temperature before opening). With full payment of the instrument and if upon evaluation the customer is not completely satisfied with the instrument, it can be returned via the customer's preferred common carrier for a full refund minus all shipping charges. We do not send out instruments for evaluation without payment in full.

To return an item, the customer must first call for a return authorization. ( Any return without a return authorization will be refused at your expense.) The instrument must be in the same original condition as it was when shipped. It then must be packed up in its original carton, with all accessories and paper work included and shipped insured via a common carrier back to us. ALWAYS INSURE IT FOR THE FULL RETAIL AMOUNT! You are now the responsible party of the package and are taking full responsibility for the item in case of damage or loss. If the item is damaged while in transit, we will notify you, but you must file a claim with your preferred shipper. Once the item is back and we have determined it to be in its original condition, we will issue a full credit, less all shipping charges. If the item is not in its original condition, or is returned after the normal evaluation period has expired, re-stocking fees and other charges will apply at our discretion.

• If a shipment is refused by the customer and it is returned to us, we will treat it as a return. Customer will receive a in-store credit for the purchase price, minus shipping and a 20% restocking fee. We will not refund in this situation.

We are not responsible for defects or damage caused by customer error.

What do I do if my order gets damaged during shipping?
In case of damage, be sure to let the shipper's delivery driver know of any sign of damage and inspect the package before they leave. If your package is damaged, contact us immediately! We will issue a call tag to have the package inspected and picked up. Important! Do not just send it back without notifying us! We have to start a claim process and if any step is altered, we may not be able to issue a refund to you. Once the package is returned to us and we determine that damage in shipping has occurred, we will issue a full refund or we will get a replacement to you as soon as possible.

What winter precautions should I take when receiving or caring for an instrument?
During the winter months, please allow 24 hours for the instrument to acclimate to room temperature before opening. This means leaving it in the case and in the shipping carton. If we determine that damage occurred due to opening a cold case, we cannot be responsible for refunding your money if returned. It is also advisable to keep your new instrument between 65 and 75 degrees F and at a relative humidity of 40 to 50 percent. These are the conditions of our climate controlled store (and the manufacturer). If kept in these conditions, this will insure the optimum set up and tone for your instrument. This is especially critical for all solid wood acoustic instruments and electric guitars that use thin lacquer finishes. We recommend using a humidifier if the relative humidity in your area drops below 40 percent. Always keep instruments away from wide fluctuations in humidity and heat.

Why should I buy from you guys?
We are an actual brick and mortar retail store that was established in 1991. Our passion is selling and servicing fine stringed instruments, amplifiers, effects and helping musicians reach their potential. We are musicians who like to work with musicians. This means you get the same kind of attention ordering over the phone as you would if visiting the store in person. A Sharp Music Co is dedicated to making shopping for music equipment fun, easy, and satisfying. Here is just a fraction of what we offer you..
• The best in guitar equipment
• Competitive pricing
• Knowledgeable Non-Commission staff
• Quick & safe shipping
• 3 full day, money back trial period
• In store guitar repair and setup
• In store lessons
• And much more!
Nobody lives, eats and sleeps guitar equipment like we do and we would like a chance to prove it to you. We take your tone just as seriously as you do. Stop by, call or e-mail us. We look forward to serving you.

Do you have the instruments on your site out where people can play them?
Our instruments are taken out to be displayed for our customers. We do this for these reasons:

(1) If you see something on our web site and you live in the area or are traveling through, you can actually come in and experience it. We keep our web inventory updated, and while this is no guarantee it will be here when you arrive, it does allow you to shop before you call or come in.

(2) This allows us to inspect each instrument, set them up, and reject any that do not meet our high standards.

(3) It gives our sales staff time to get to know each instrument and obtain valuable feedback from our knowledgeable customers.

(4) It allows us the ability to set up each instrument to your specs before we ship it to you, string brands, action, etc. by our accomplished staff. We always thoroughly detail our guitars before they leave.

(5) However if you prefer, we would be more than happy to order a brand new guitar and leave it in the carton if you so desire.

Do you accept international orders?
Yes, under these conditions:

(1) We reserve the right to refuse doing business with any country that has a reputation for fraud.

(2) We only accept credit card paymenst pending faxed confirmation from he issuers bank. this process can take up to three business days

(3) We ship via Federal Express, UPS, USPS or DHS.

(4) We cannot be responsible for any duties or customs fees and taxes that may be added in the country of destination. All duties, taxes and customs fees are the customers responsibility.

(5) The totals on the invoice and the carriage, insurance and customs values must match.

(6) Shipping totals are non-negotiable. Please contact us for shipping rates via e-mail.

(7) Fender, Mesa and Roland/Boss products cannot be exported.

Is your store climate controlled?
Yes. Not only does it insure you a comfortable place to shop, but it keeps all A Sharp Music Co inventory and instrument repairs at the proper temperature and humidity.

Do you offer trades and consignment?
Yes. Trades and consignments are evaluated on an individual basis. Feel free to e-mail or call us at 1-888-251-5929 or locally 425-251-5929.

Do you offer layaway or financing?
Layaways require a 33% deposit and the customer has 60 days to pay the balance in full, unless special arrangements are made. Layaway is available for new stock items only and in store customers only. Cancellation of a layaway will require a 20% re-stocking fee. No Layaways on Hot Deals items.

Financing is available through Alaska USA Federal Credit Union and is available only to our local customers.

© 2013 A Sharp Music Company. All rights reserved.