Store Policies • Frequently Asked Questions (FAQ)
Questions:
Why is there no online ordering option?
What are my payment options?
What are your company shipping policies?
What if I don't like my new instrument, what are my options?
What do I do if my order gets damaged during shipping?
What winter precautions should I take when receiving or
caring for an instrument?
Why should I buy from you guys?
Do you have the instruments on your site out where people
can play them?
Do you accept international orders?
Is your store climate controlled?
Do you offer trades and consignment?
Do you offer layaway or financing?
Why is there no online ordering option?
We only take orders over the phone or in person. We prefer
talking to our customers directly. This insures that you are getting exactly
what you need (or want), plus we don't currently employ an encryption system
for security. This not only secures us, but keeps your personal information
from being viewed by other parties. We do not keep credit card numbers
on file. The order process does not cost you anything, feel free to use
our toll free number when ordering (888)-251-5929.
What are my payment options?
We accept VISA, MasterCard, Discover, American Express,
money orders, and cashiers' checks. No orders will be shipped until the
funds paid in full have been released. We do not accept personal checks.
Call us at (888) 251-5929 for more information.
An Important Note About Credit Card Purchases:
To protect you, we verify all credit card purchases and will report all
attempts to purchase merchandise with stolen or unauthorized credit cards.
Privacy policy: A Sharp Music
Company will never give out your personal information to anyone (except
maybe the Shipping Dude, so he can deliver your new gear). That goes for
your e-mail address, as well.
What are your company shipping policies?
We do not ship C.O.D.
Our regular shipping method is UPS Ground insured. This is the most economical
method. However, at the customers request and for an additional charge,
we will ship all other forms of UPS and Fed Ex Express. Please provide
us an e-mail address and we can send you the tracking information so that
you can make sure you are there to receive your package. We do not ship
to P.O. Boxes.
Shipments must go to an address where an ADULT must sign
for the delivery. If not, we advise you to have the item shipped to the
nearest carrier's terminal for pickup.
What if I don't like my new instrument, what are my options?
All purchases come with a full 72 hour evaluation period
(Please allow 24 hours before unpacking and opening acoustic instruments
during the winter season to allow the contents to reach room temperature
before opening). With full payment of the instrument and if upon evaluation
the customer is not completely satisfied with the instrument, it can be
returned via the customer's preferred common carrier for a full refund
minus all shipping charges. We do not send out instruments for evaluation
without payment in full.
To return an item, the customer must first call for a return authorization.
( Any return without a return authorization will be refused at your expense.)
The instrument must be in the same original condition as it was when shipped.
It then must be packed up in its original carton, with all accessories
and paper work included and shipped insured via a common carrier back to
us. ALWAYS INSURE IT FOR THE FULL RETAIL AMOUNT! You are now the responsible
party of the package and are taking full responsibility for the item in
case of damage or loss. If the item is damaged while in transit, we will
notify you, but you must file a claim with your preferred shipper. Once
the item is back and we have determined it to be in its original condition,
we will issue a full credit, less all shipping charges. If the item is
not in its original condition, or is returned after the normal evaluation
period has expired, re-stocking fees and other charges will apply at our
discretion.
• If a shipment is refused by the customer and it is returned to
us, we will treat it as a return. Customer will receive a in-store credit
for the purchase price, minus shipping and a 20% restocking fee. We will
not refund in this situation.
We are not responsible for defects or damage caused by customer error.
What do I do if my order gets damaged during shipping?
In case of damage, be sure to let the shipper's delivery
driver know of any sign of damage and inspect the package before they leave.
If your package is damaged, contact us immediately! We will issue a call
tag to have the package inspected and picked up. Important!
Do not just send it back without notifying us! We have to start a claim
process and if any step is altered, we may not be able to issue a refund
to you. Once the package is returned to us and we determine that damage
in shipping has occurred, we will issue a full refund or we will get a
replacement to you as soon as possible.
What winter precautions should I take when receiving or caring for an instrument?
During the winter months, please allow 24 hours for the instrument to acclimate
to room temperature before opening. This means leaving it in the case and
in the shipping carton. If we determine that damage occurred due to opening
a cold case, we cannot be responsible for refunding your money if returned.
It is also advisable to keep your new instrument between 65 and 75 degrees
F and at a relative humidity of 40 to 50 percent. These are the conditions
of our climate controlled store (and the manufacturer). If kept in these
conditions, this will insure the optimum set up and tone for your instrument.
This is especially critical for all solid wood acoustic instruments and
electric guitars that use thin lacquer finishes. We recommend using a humidifier
if the relative humidity in your area drops below 40 percent. Always keep
instruments away from wide fluctuations in humidity and heat.
Why should I buy from you guys?
We are an actual brick and mortar retail store that was
established in 1991. Our passion is selling and servicing fine stringed
instruments, amplifiers, effects and helping musicians reach their potential.
We are musicians who like to work with musicians. This means you get the
same kind of attention ordering over the phone as you would if visiting
the store in person. A Sharp Music Co is dedicated to making shopping for
music equipment fun, easy, and satisfying. Here is just a fraction of what
we offer you..
• The best in guitar equipment
• Competitive pricing
• Knowledgeable Non-Commission staff
• Quick & safe shipping
• 3 full day, money back trial period
• In store guitar repair and setup
• In store lessons
• And much more!
Nobody lives, eats and sleeps guitar equipment like we do and we would
like a chance to prove it to you. We take your tone just as seriously as
you do. Stop by, call or e-mail us. We look forward to serving you.
Do
you have the instruments on your site out where people can play them?
Our instruments are taken out to be displayed for our
customers. We do this for these reasons:
(1) If you see something on our web site and you live in the area or are
traveling through, you can actually come in and experience it. We keep
our web inventory updated, and while this is no guarantee it will be here
when you arrive, it does allow you to shop before you call or come in.
(2) This allows us to inspect each instrument, set them up, and reject
any that do not meet our high standards.
(3) It gives our sales staff time to get to know each instrument and obtain
valuable feedback from our knowledgeable customers.
(4) It allows us the ability to set up each instrument to your specs before
we ship it to you, string brands, action, etc. by our accomplished staff.
We always thoroughly detail our guitars before they leave.
(5) However if you prefer, we would be more than happy to order a brand
new guitar and leave it in the carton if you so desire.
Do
you accept international orders?
Yes, under these conditions:
(1) We reserve the right to refuse doing business with any country that
has a reputation for fraud.
(2) We only accept credit card paymenst pending faxed confirmation from he issuers bank. this process can take up to three business days
(3) We ship via Federal Express, UPS, USPS or DHS.
(4) We cannot be responsible for any duties or customs fees and taxes that
may be added in the country of destination. All duties, taxes and customs
fees are the customers responsibility.
(5) The totals on the invoice and the carriage, insurance and customs values
must match.
(6) Shipping totals are non-negotiable. Please contact us for shipping
rates via e-mail.
(7)
Fender, Mesa and Roland/Boss products cannot be exported.
Is
your store climate controlled?
Yes. Not only does it insure you a comfortable place to
shop, but it keeps all A Sharp Music Co inventory and instrument repairs
at the proper temperature and humidity.
Do
you offer trades and consignment?
Yes. Trades and consignments are evaluated on an individual
basis. Feel free to e-mail
or call us at 1-888-251-5929 or locally 425-251-5929.
Do
you offer layaway or financing?
Layaways require a 33% deposit and the customer has 60 days
to pay the balance in full, unless special arrangements are made. Layaway
is available for new stock items only and in store customers only. Cancellation
of a layaway will require a 20% re-stocking fee. No Layaways on Hot Deals items.
Financing is available through Alaska USA Federal Credit Union and is available only to our local customers.
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2013 A Sharp Music Company. All rights reserved.
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